When trying to authenticate, you are unable to enter your passphrase at the Symantec (formerly PGP) BootGuard screen using a USB keyboard. Even though the keyboard may be connected directly to the computer or via a docking station, the passphrase is not input.
Normally, you need only be able to use a keyboard once Windows has loaded. Symantec BootGuard starts at a much earlier stage in the boot process and as a result the USB ports may not be fully active.
Restart the computer and enter the BIOS menu by using the built-in keyboard. If the USB keyboard does not work in the BIOS menu then it is a reasonable assumption that it will not work at the Symantec BootGuard as well.
Many docking stations and some laptops will have a PS/2 connector. If possible, use a PS/2 keyboard instead.
Imported Document Id
This is machine translated content
Login to Subscribe
Please login to set up your subscription.
Didn't find the article you were looking for? Try these resources.