Cannot Decrypt Symmetric key error when attempting to access IT Analytics Reports.
The report server cannot decrypt the symmetric key that is used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content.
Corrupted symmetric key.
Restore from a backed up copy of the symmetric key to allow access to the database. If the symmetric key backup is not available, recreate the IT Analytics Analysis database, as described here:
Configuring IT Analytics Solution
Microsoft SQL 2005
Microsoft SQL 2008
IT Analytics 7.x
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?