An upgrade to IT Management Suite 7.1 SP2 or higher automatically upgrades the ServiceDesk Solution software to version 7.5.
By default, the Upgrade installed products option upgrades all installed products to their latest version.
Please Note: Upgrading the ServiceDesk Solution software on the Symantec Management Platform Server does not upgrade the installation of ServiceDesk on your ServiceDesk Server which an entirely separate machine.
If you wish to keep ServiceDesk Solution at its current version, use the Install new products option in SIM to install the maintenance pack instead of the Upgrade installed products option.
In Symantec Installation Manager, on the Installed Products page, click Install new products.
In the Installed products field, filter by the product that you want to upgrade. For example, IT Management Suite 7.1 SP2 MP1.
On the Optional Installation page, select Documentation, Language Packs, and Migration Wizard as needed. .
On the End User License Agreement page, review this list to ensure that it contains the correct products.
Click Next to continue and finish the wizard to launch the upgrade.
After installation completes, return to the Installed Products page in SIM, and verify that all products have the correct version numbers.
Imported Document Id
This is machine translated content
Login to Subscribe
Please login to set up your
For security reasons, your link to this document has expired. Please click on the attachment link to access this file.
The attachment that you are looking for no longer exists.
There has been an issue retrieving your attachment. Please try again.
Currently server is down.
Didn't find the article you were looking for? Try these resources.