Right-click Device Management actions, such as lock are not available for enrolled iOS devices.
Device Management actions, such as lock or inventory, do not reach the device.
The Symantec iOSCommandService is not started.
The System Event log reports the following error:
Event 7009 - A timeout was reached (30000 milliseconds) while waiting for the Symantec iOS Command Service service to connect.
Event 7000 - The Symantec iOS Command Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
This issue is still under investigation.
As a workaround, you can do the following steps to help the Symantec iOS Command Service start/restart.
On the Mobile Management Site-server,
Windows 2008 R2, SP1
Symantec Mobile Management 7.2 SP1, 7.2 SP2.1
Mobile Management Server 7.2.4940.0, 7.2.5724.0
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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