This error may occur if DNS is not configured properly on the server, or internet access is not available.
When a license is installed in App Center, it must communicate with the Symantec Licensing servers to register the serial number. Ensure internet access is available for the server, and that DNS is functioning properly.
View a video about Licensing your Symantec App Center.
Symantec App Center 4.x
Generic error when adding license if Symantec licensing servers are unavailable
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