This article describes how to manually gather data for a support case when the Symantec Diagnostic Tool (SymDiag)—formerly SymHelp—won't complete its tasks.
Note: In the latest release Symantec Help (SymHelp) has been renamed to the Symantec Diagnostic Tool (SymDiag).
In some cases, the Symantec Diagnostic Tool (SymDiag) may not be able to complete a data collection scan or is otherwise interrupted from doing so. In these cases, it can still be possible to send important information to Symantec Support even though a save of the data was not performed through the UI. When SymDiag launches it creates some directories and a database file in the user’s temp directory. The database file is where much of the data that is collected is stored. Additionally, files that are not stored in the database are stored in a sub-directory of the user’s temp directory.
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