When the Parent Incident Number is used as a criterion in a Helpdesk Solution rule, and the condition is that the value is equal to/is not equal to zero, the criterion does not evaluate correctly even when the value in the table is zero.
A value of zero is not returned when the evaluation is made.
To work around this, use the following Advanced Condition:
WORKITEM(workitem_link_parent_number) is the same as/is not the same as "".
Note: Be sure to set the "Compare As" field to "Text".
Applies To Helpdesk Solution 6.0
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