Confirm the downloaded .iso file is intact by comparing file information for the DSET .iso to the following known good characteristics: Size in bytes: 1,336,934,400 bytes MD5 hash: 7bff1dc1023ad6022c8e751c0074978b SHA-1 hash: dce79f8af6cf9c0bb0e73da69674cdb93c793330
Burn the .iso to DVD media using a known good DVD burner
Insert the DVD into the Symantec appliance you seek to troubleshoot
Start or restart the appliance by pressing and releasing the physical power button
NOTE: The boot sequence for this live DVD is slow in comparison to the normal boot sequence of a Symantec appliance. Ignore on screen errors unless the boot sequence takes longer than one hour. A successful boot from this DVD will result in a Linux X Windows session with an open X Window connected to a bash prompt. The screen offset may be off, resulting in a black horizontal bar across the screen and the top portion of the screen appearing at the bottom. If so, drag the window down where you can see all of it before continuing.
Execute the DSET utility from desktop
Copy the .zip archive containing the DSET data to a USB drive
To execute the DSET utility
At the bash prompt, type: /usr/sbin/DSET.sh
When the DSET utility completes, it will display the name of the .zip file containing its collected data, but it wll not return you to the prompt.
Press <CTRL>+<C> on the keyboard to return to the bash prompt
To copy the .zip archive containing the DSET data to a USB drive
Insert a USB drive no larger than 2GB into one of the USB slots on the face of the SWG appliance NOTE: If you need to remove a USB device to free up a USB slot, remove the mouse.
To create a folder to use as a mount point, at the bash prompt, type: mkdir /mnt/usb
To mount the USB drive, at the bash prompt, type: mount /dev/sdb1 /mnt/usb
To copy the DSET output to the USB drive, at the bash prompt, type: cp /tmp/data/DSET*.zip /mnt/usb ; ls -l /tmp/data/DSET*.zip /mnt/usb
The resulting output should show the same file name with different paths and the same filesize for both.
To unmount the USB drive safely, at the bash prompt, type: umount /mnt/usb
You seek to troubleshoot hardware on one of the following: