The Symantec Mobile Security 7.2 app is installed on an Android device, and the device is successfully enrolled with one Symantec Management Platform (SMP) server. Is it possible to switch to a different SMP?
Perhaps the Android device's owner is moving from a test SMS 7.2 environment into a production SMS 7.2 environment (different servers and policies involved) or this is the personal Android of a user ("BYOD") who has moved to a different company but still has the SMS 7.2 app installed.
The Android device must be unenrolled or deleted from the original SMP server in order for it to re-enroll with the new SMP server. It is not possible to otherwise change the SMP IP address or FQDN within the configuration settings of the product.
Devices can be unenrolled or deleted from the SMP by the administrator. If the Android is no longer in contact with its original SMP, the Mobile Security app can be manually unenrolled (when an end user manually removes Mobile Security from Device Administrators on their Android, the client will revert to an unenrolled state) or manually uninstalled from the Android device so that a clean re-install of the SMS 7.2 app performed.
It is possible for a managed Android client to communicate to the same SMP through a different Mobile Security Gateway (MSG). The MSG through which an Android should connect is controlled by the policy the client receives. It is not necessary to unenroll or delete the Mobile Security app in order to communicate through a different MSG. More information is available in the documents referenced below.
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