After installing a new Symantec Mobile Management iOS Agent, you are not able to enroll the device into your SMM environment. Older versions of the SMM agent enroll as expected.
After you enter the correct email address or enrollment URL, you receive an error message:
"Login failed - Entered the wrong enrollment url?"
The SMM iOS agent 1.0.4814 and newer agents are not compatible with Symantec Mobile Management 7.1 SP1 and earlier environments.
On your Notification server, you can verify the SMM release by opening the Symantec Installation Manager.
On the iOS device, you can verify the agent build by going to "Settings" --> "Mobile MGMT" (near the bottom of the left pane).
There are two workarounds that can be implemented:
Symantec Mobile Management 7.1 SP1
Symantec Mobile Management Agent for iOS 1.0.4814 and greater.
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