How long will migration tools be provided for existing Helpdesk 6 customers to migrate to Servicedesk 7.5?
The current tool items found in Servicedesk 7.5 and previous releases to assist Helpdesk 6 customers in migration to Servicedesk are found in the Administrative Services section of the Service Catalog. They are:
- Helpdesk 6 Category Migration Wizard
- Migrate Helpdesk 6 Incidents
- Migrate KB articles from HelpDesk 6.5
All of these tools will be deprecated and no longer available in the next major release of Servicedesk, which is scheduled for the Fall of 2013. If you want to be able to migrate data using these tools, you should quickly begin to plan your upgrade process. Otherwise you will be required to develop your own toolset.
Please contact your Symantec Sales Representative to get the latest 7.5 Information
Helpdesk 6, Servicedesk 7.5
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