The following error message can be seen in Application Log on SPE/SSE system:
The Scan Engine has encountered a scan error
Date/time of event = 2013-05-13 15:49:24
Event Severity Level = Error
Scanner = Decomposer
Result ID = 37
URL = no_path
File name = XX.zip
Client IP = X.X.X.X
Scan Duration (sec) = 0.000
Connect Duration (sec) = 43.243
Scan Engine IP address = X.X.X.X
Scan Engine Port number = 1344
Uptime (in seconds) = 44922
This error could be observed in (but possibly is not limited to) integration of Symantec Scan Engine (SSE) / Symantec Protection Engine (SPE) with EMC Celerra / EMC VNX systems.
Errors are related to an issue with meta data caching on SMB2-clients like SSE/SPE, possibly caused by the SMB2 redirector using Directory caching.
1. Please make sure following key doesn't exist (as it disables SMB2):
2. Set the following registry keys on all SSE/SPE servers:
FileInfoCacheLifetime DWORD_32Bit 0
FileNotFoundCacheLifetime DWORD_32Bit 0
DirectoryCacheLifetime DWORD_32Bit 0
When done, please reboot SSE/SPE system(s). Please be aware this change is likely to increase traffic between VNX and SSE/SPE systems.
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