Support is requiring information on versions for the Symantec Management Platform, Altiris agent, and pcAnywhere solution. How do i find this information?
Below are the instructions on how to find the versions needed when diagnosing issue with pcAnywhere Solution and working with support.
To find the Symantec Management Platform, and pcAnywhere solution Name and Version:
Supply the requested product name and version numbers to pcAnywhere support to further assist in troubleshooting the issue.
See TECH213277 for more information on how to determine what version of pcAnywhere box / full version / standalone is in use if you don't have pcAnywhere solution.
Symantec Management Platform
pcAnywhere Solution All versions
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