This article describes how to use the Symantec Diagnostic Tool (SymDiag)—formerly SymHelp—to detect and resolve common product issues, without contacting Symantec support.
Note: In the latest release Symantec Help (SymHelp) has been renamed to the Symantec Diagnostic Tool (SymDiag).
The Symantec Diagnostic Tool (SymDiag) provides the ability to automatically detect whether a system with a supported Symantec product has a known issue or is in an otherwise problematic condition. Each report that SymDiag runs targets a particular issue or question about the health of a Symantec product. The report will yield a status of Error if an issue is found, Warning if there is a possibility of an issue or Ok if the issue in question is not found. Each report contains one or more tests which answer each question that the report as a whole needs to answer in order to yield a general status. The SymDiag scans that create these reports only gather the data needed to determine the conditions of the tests and as a result the scan can often be completed in under one minute.
You can also contact Symantec Support by opening a new Support case with data collected by SymDiag:
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