Symantec Endpoint Protection Small Business Edition cloud (SEP SBE) agent is displaying a Red status.
Agents can show a red status for a number of reasons including the following.
Virus definitions are out of date by 14 or more days.
Agent policies are out of sync with the Hosted Endpoint Portal.
Communication with the Hosted Endpoint Portal could be interrupted.
Core features have been disabled (e.g. Antivirus/Antispam).
Client virus definitions are out of date by 14 or more days:
Symantec provides a stand-alone auto-updating definitions package called Intelligent Updater which will update an agent to the newest definitions, this can clear blockages which may occur if older definitions are corrupt and preventing the agent from updating definitions using the regular LiveUpdate process. In cases where definitions are out of date, run the intelligent updater on affected systems.
Replace Old Definitions
Download the Intelligent Updater file that is appropriate for your operating system