One or more Symantec Endpoint Protection Small Business Edition (SEP SBE) clients display the message, "Pending License Activation". All protection settings are disabled.
The client may also display the message, "Service is expired". All protection settings displaying a red X, except for Safe Surfing or SONAR.
The Symantec Endpoint Protection Small Business Edition client may ask the user to enter a 13-digit PIN code.
The activation process can take several hours to complete.
If activation has not occurred within four hours, follow these steps:
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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