Action was configured to replace the message body of an email when policy was triggered. Recipient tried to forward / reply the email and noticed that garbage characters were displayed on the top of the email.
Improper handling of charset format when Symantec Mail Security for Microsoft Exchange (SMSMSE) replaces the original message body.
Symantec is aware of this issue and will update this document when a solution becomes available. It may not be necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.
Hotfix has been created to implement on version 7.5.0. Steps to apply the hotfix are listed under the readme file.
For versions prior to version 7.5.0, upgrade SMSMSE version to 7.5.0 to apply the hotfix.