Cloud-enabled Management best practices, planning, and configuration

Products

IT Management Suite

Issue/Introduction

After installing your Symantec Endpoint Management Solution, if you choose to implement Cloud-enabled Management (CEM) in the environment, the following articles will help you with configuring, managing, and resolving issues related to CEM.

NOTE: This article is currently being updated to include known good links and information

Environment

ITMS 8.x

Resolution

Whitepapers

Cloud-enabled Management Whitepaper for ITMS 8.1

Cloud-enabled Management for ITMS (Whitepaper for ITMS 8.6)

Documentation

About Cloud-Enabled Management

Preparing Your Environment for Cloud-enabled Management

Setting up Cloud-Enabled Management

Cloud-Enabled Management Troubleshooting and Maintenance Tasks

Configuration

Perform tasks and resolve issues related to the management and configuration of Cloud-enabled Management.

Recreate the Cloud-enabled Management agent website	HOWTO98774
Implementing Cloud-enabled Management behind a load balancer	HOWTO95238
How to configure F5 BIG-IP Local Traffic Manager to work with the ITMS Cloud-enabled Management traffic?	HOWTO109667
Prevent UNC code bases from being offered by site servers configured strictly for CEM	HOWTO90260
Local clients cannot switch to Cloud-enabled Management mode	TECH217096
Package server turns on Require SSL setting in IIS when the agent loads	TECH224032
Agent reports that Cloud-enabled Management is enabled but inactive	TECH210850
Enable Cloud-enabled Management functionality without leaving the LAN	HOWTO100079
Error adding a Notification Server to the Gateway Manager with CEM	TECH227929
Error: "not in allowed servers list to connect!!!" on an Internet Gateway	TECH228036
Error: "Attempted CEM nsagent negotiation failed" when connecting to server	TECH225770
Error: "(OS 10013) An attempt was made to access a socket in a way forbidden by its access permissions" and CEM Internet gateway setup fails	TECH215800
Error: "Failed to generate package" using self-signed certificates and creating a CEM agent installation package	TECH218445
Error: "Configuration of IIS website for cloud-enabled management agent connections failed"	TECH217324
Error: "Account NS Agent Identity is disabled" when CEM agents send basic inventory	TECH213529
Error: "Name on certificate does not match the name of the site" and CEM agent cannot connect	TECH227046
Error: "Unable to get the client certificate associated with the specified request", and agent cannot connect to the notification server	TECH226853
Error: "Cannot issue certificate at this time because there is no registered master certificate with the specified name" when generating CEM agent packages	TECH226923
Error: "No connection could be made because the target machine actively refused it"	TECH227194
Attempted CEM nsagent certificate negotiation failed. HTTP status 403: The client does not have sufficient access rights (0X8FA10193)	TECH235787
Can't add or see server in the server tab on the CEM gateway	TECH251177

Upgrading

Manage and configure Cloud-enabled Management before and after an upgrade.

Restore Cloud-enabled Management communication after an off-box upgrade

181884

Certificates

Generate and apply Cloud-enabled Management certificates.

Revoke Cloud-enabled Management certificates	HOWTO93156
Attempted CEM nsagent certificate negotiation fails	TECH216365
Error: "Failed to generate package. The chain context handle is invalid..." when generating CEM agent packages	TECH218352
Error: "Extended Key Usage information is present and it indicates that the certificate does not support client authentication" when installing SSL certificates	TECH226478

Agents

Configure and resolve issues related to Cloud-enabled Management agents.

Configuration of IIS website for Cloud-enabled Management agent connections fails	TECH217519
Error: "Failed to generate package. Object reference not set..." when generating CEM agent packages	TECH217334

Policies

Properly configure your Cloud-enabled Management policies.

Cloud-enabled Management policy is not applied to a client computer

TECH213911

Known Issues

Known issues related to Cloud-enabled Management.

Package Server publishes its codebase to the SMP using the internal FQDN	TECH210809
Task Server publishes its URL to the Symantec Management Platform using the internal FQDN	TECH211202
Cloud-enabled Management agent website takes a long time to create	TECH211128
Cloud-enabled Management agents flood the EventQueue with basic inventory NSE's	TECH225946
Error: "Invalid column c3 value" when Cloud Mode is enabled	TECH222901