"How do you want to open this .jnlp file?" prompt when opening the Java Remote Console
search cancel

"How do you want to open this .jnlp file?" prompt when opening the Java Remote Console

book

Article ID: 163746

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

You are asked "How do you want to open this .jnlp file?" when opening the Java Remote Console.

This occurs after upgrading from the 32-bit Java Java Runtime Environment (JRE) that ships with the Symantec Endpoint Protection Manager (SEPM) 12.1, to the 64-bit Java 8 JRE that ships with SEPM 14.

A dialog box displaying the message "How do you want to open this .jnlp file?" with a list of applications to choose from.

Cause

The upgrade from the 32-bit JRE 7 to the 64-bit JRE 8 may not update the file association for the Java Remote Console's .jnlp file. When this happens, the .jnlp file extension is still associated with the previous, 32-bit JRE 7.

Resolution

Select Java(TM) Web Start Launcher from other options. If this option is not present, Click More Apps > Look for another app on this PC, browse for the 64-bit JRE 8 version of javaws.exe (By default, C:\Program Files\Java\jre1.8.0_101\bin\javaws.exe), and click Open.

If you are unable to locate the JRE 8 install folder, Uninstall all versions of the JRE, then install the 64-bit version of the JRE from the manager.