VIP Access 4.0.0 for Android | Error 3001 when launching application after upgrading
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Article ID: 164151
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Updated On:
Products
VIP Service
Issue/Introduction
Error code 3001 while launching VIP Access for Android after upgrading from VIP Access 3.1.3 (or earlier) → 4.0.x.
Resolution
- If running version 3.x or earlier, upgrade to 4.0.x or later.
- If running version 4.0.0, clear the app cache before attempting to upgrade to 4.0.x:
- Access the Android device settings.
- Select Applications (then Application Manager, if applicable).
- Select VIP Access from the app list, then select Storage.
- Select the option to clear the application cache (do not clear the application data).
- Reboot the device and install 4.0.1 from the Google Play store.
- If the above steps fail, uninstall VIP Access from the device.(Note: a new credential ID will be issued after completing these steps)
- Clear the application cache using the same steps above, then reboot the device.
- Download and install VIP Access for Android 4.0.1 (or later) from the Google Play Store.
- During the initial launch, allow VIP Access the necessary phone permissions. (The are mainly generic permissions asked by many apps)
- Re-register the newly-created credential.
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