Subscription Communication Status is in Warning/Critical state and displays failed download attempts even after database download issue is fixed in Proxy.
In the Proxy appliance Management Console, the health status is in a Warning or Critical state and Health Monitoring displays the error "Subscription Communication Status: Local has Update Errors" although there are no current download errors.
This issue occurs after previous database download problems have been resolved, yet the Proxy is not clearing error. The syntax error was fixed but it is not downloading.
Error log is not being cleared on proxy. For an example:
Download log:
Local database download at: 2018/03/30 13:28:38 +0200
Downloading from http://x.x.x.x/bluecoat
File has not changed since last download attempt; no download required
Previous download:
Local database download at: 2018/03/29 11:46:09 +0000
Downloading from http://x.x.x.x/bluecoat
Compiling database
Defining category: Assurance_White list
Warning: (line 556): URL scheme ignored: 'http s://support' <------------------------------------------------ERROR
There was 1 warning
Database date: Thu, 29 Mar 2018 11:46:14 UT
Total URL patterns: 49656
Total categories: 8
There are two possible ways to resolve this issue: