After applying the Microsoft Windows security updates released on January 3rd, 2018, the Symantec Endpoint Protection (SEP) system tray icon reports there are multiple problems.
No errors are reported if the SEP client user interface is opened.
Applies to Windows operating systems that received the January 3rd, 2018 Windows security updates.
On 1/3/2018, Microsoft released an out-of-band security update for Windows. After applying the Windows security update, users may experience this issue with the SEP system tray icon.
Note: This issue is not related to the ERASER Engine update released by Symantec on 1/4/2018 (version 117.3.0).
Symantec is aware of this issue and will update this document when a solution becomes available. Please subscribe to this article to be notified of any updates.
Symantec plans to make available a number of hotfix builds to address this system tray icon issue.
Important Note: The system tray icon described in this article does not impact product protection functionality. Users of the Symantec Endpoint Protection client remain fully protected, even if they experience this issue. However, we recommend that you delay applying the Microsoft Windows security updates released on January 3rd, 2018 until you have upgraded using one the soon-to-be-released hotfixes.
Frequently asked questions
- Question: What versions of the product will the hotfixes be built on?
- Answer: 12.1 RU6 MP9, 14 MP2, 14 RU1, and 14 RU1 MP1. If you're on an earlier build of Symantec Endpoint Protection, you will need to upgrade to one of these hotfix releases.
- Question: Will the hotfixes be in the form of a binary that needs to be applied to a specific release or is it a completely new build of the product?
- Answer: These will be complete builds which will follow all the normal upgrade paths and migration steps associated with moving to a new version of the product.
- Question: Is it required to upgrade to one of the original versions that the hotfixes are based off of prior to upgrading to the one hotfix releases?
- Answer: No, upgrading directly to one of the hotfix releases from any previously released version is supported. (Example: Upgrading directly from 12.1 RU6 to 12.1 RU6 MP9 HF is a supported migration path.)
- Question: Will client-only patches be posted for the hotfix releases? (Example: Symantec Endpoint Protection RU1 client-only patches.)
- Answer: Yes, client-only patches for each hotfix release will be made available.
- Question: When will the hotfixes be available?
- Answer: Symantec is targeting the availability of all 4 hotfix builds for January 17th, 2018.
- Question: How will I acquire a hotfix build once it is available?
- Answer: We will be targeting a refresh of 12.1 RU6 MP9 and 14 RU1 MP1 builds hosted on Symantec FileConnect as soon as possible. In the meantime, any requests for a specific release prior to the Symantec FileConnect refresh can be facilitated by reaching out to Symantec Technical Support. For the two releases that will not be posted to Symantec FileConnect (14 MP2 and 14 RU1), requests for access can be facilitated by reaching out to Symantec Technical Support.
Note that the above information is subject to change.
Symantec will update this article once more information is available. Click the Subscribe to this Article button to be notified of future updates through email.