CloudSOC (CASB) SysAdmin or Admin password needs to be reset.
Steps to reset a CloudSOC SysAdmin or Admin User's password.
Use this procedure to manually reset a single CloudSOC SysAdmin or Admin user's password.
See Symantec CloudSOC Administration Tech Doc for more password reset and requirements details:
https://techdocs.broadcom.com/us/en/symantec-security-software/information-security/symantec-cloudsoc/cloud/Administering-CloudSOC/admin-users/resetting-a-cloudsoc-user-password.html