Quick Incidents containing Helpdesk macros will either fail to work or will create an incident with the text of the macro instead of the desired macro result.
Quick Incidents are unable to utilize Helpdesk macros.
Helpdesk was not coded to use Helpdesk macros within Quick Incidents. Macros were designed to be used within Helpdesk rules.
Workaround: In the Quick Incident, set the Source field to some unique value such as "quick" that can be used as a trigger in an Incident Rule. Then, create an Incident Rule with the desired macro(s) and have it execute when "Source" is the same as "quick".
Applies To Helpdesk 6.x
This is machine translated content
Login to Subscribe
Please login to set up your subscription.
Didn't find the article you were looking for? Try these resources.