Quick Incidents containing Helpdesk macros will either fail to work or will create an incident with the text of the macro instead of the desired macro result.
Quick Incidents are unable to utilize Helpdesk macros.
Helpdesk was not coded to use Helpdesk macros within Quick Incidents. Macros were designed to be used within Helpdesk rules.
Workaround: In the Quick Incident, set the Source field to some unique value such as "quick" that can be used as a trigger in an Incident Rule. Then, create an Incident Rule with the desired macro(s) and have it execute when "Source" is the same as "quick".
Applies To Helpdesk 6.x
ID: ABQ 4154
abqdc01 (Altiris - Albuquerque) database
Imported Document Id
This is machine translated content
Login to Subscribe
Please login to set up your
For security reasons, your link to this document has expired. Please click on the attachment link to access this file.
The attachment that you are looking for no longer exists.
There has been an issue retrieving your attachment. Please try again.
Currently server is down.
Didn't find the article you were looking for? Try these resources.