When trying to install Microsoft Office 2007* or any of its components, shortly after clicking the Install Now (or Upgrade) button, the install dialog disappears, and the dialog instructing you to send the error information to Microsoft comes up.
If you look in the log file to be sent to Microsoft, near the end you see a line like the following:
Error: ORegistryKey.GetSubKeyNames failure: Cannot get all sub key names for registry "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" HResult: 0x80070103.
Defect in the Software Virtualization Solution filter driver.
This issue has been addressed in Software Virtualization Solution 2.1. Go to article 35346 for download locations.
Applies To Software Virtualization Solution 2.0, 2.1 beta 1.6 Any active layers containing registry values under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Microsoft Office 2007
Logged in Littlebuggy (Altiris - Lindon, Plymouth) database
Imported Document Id
This is machine translated content
Login to Subscribe
Please login to set up your subscription.
Didn't find the article you were looking for? Try these resources.