Users are prompted for credentials when accessing the Recovery Agent options. When checked, the AeXRS_Users group and AeXRS_Managers group on the Recovery Server are empty.
Domain Controller is offline during Recovery Server restart.
To handle the scenario, when the Domain controller is unavailable during the Recovery Server start (or Recovery Solution Server Service restart), the following hotfix needs to be applied to the Recovery Server:
Stop Recovery Solution Server service on the Recovery Server.
Browse to %Program Files%\Altiris\Recovery Solution\Server folder on the Recovery Server.
Replace the old DSAdmin.dll with the new DSAdmin.dll attached to this article.