In Connector Solution, when importing resources such as computers, using the name/domain resource lookup key, the ResourceKeys records are not created. Because the ResourceKey records don't exist, when the Altiris agent checks in for the first time from these same computers, duplicate computer resources are created.
Still under investigation.
If Inventory Solution is being used, then as a workaround, import the serial number or system number along with the other information. Then when the agents run the hardware inventory and report the serial number or asset tag, this information can be used to merge the duplicates. You will also need to implement the Inventory to Asset Synchronization policy for this to work. See
34392 for more information about this policy.
This issue should be resolved in Connector Solution 7.0.
Applies To Altiris Connector Solution 6.5.1149 Altiris Notification Server 6.0 R7
ID: SYD 34382
Logged in sydd2 (Altiris - Sydney) database
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