To verify, execute the following SQL query against the Incidents database:
select * from contact where name like '%<name of the queue>%'
If you get results, you'll know this is where the conflict is. At that point, you can go ahead and
1) Delete the contact from Helpdesk then create the queue (assuming it's not a contact you need to have there).
2) Rename the Contact to something else.
Applies ToHelpdesk 6.x
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Set default language
Do you wish to save this as your future site?