To verify, execute the following SQL query against the Incidents database:
select * from contact where name like '%<name of the queue>%'
If you get results, you'll know this is where the conflict is. At that point, you can go ahead and
1) Delete the contact from Helpdesk then create the queue (assuming it's not a contact you need to have there).
2) Rename the Contact to something else.
Applies ToHelpdesk 6.x
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