NOTE: This article addresses ADS (Active Directory Services) authentication type only. If you are seeing this issue with the NT authentication type, please see www.symantec.com/docs/TECH202604.
In the Symantec Management Console (SMC) under the Authentication tab of the pcAnywhere Settings policy for Windows, the Domain drop-down list is empty. Or, if multiple domains should be listed, they are not.
"No data" may be displayed in the grid where Active Directory users and groups should be present.
Also, on a managed client computer with the pcAnywhere Solution plug-in installed, the following error may appear at startup:
"The pcAnywhere host you are attempting to run is configured for caller authentication, but no caller items could be found.
You must define at least one caller before you can use this host item."
There are multiple causes for this behavior. Here is a list, presented in the recommended order for troubleshooting:
Before copying the new Symantec.pcA.Web.dll to the Symantec Management Platform server, close all instances of the Symantec Management Console. Copy the original file from C:\Program Files\Altiris\pcA\Web\Bin into a completely separate folder (do not paste the copy into the original folder). Then overwrite the existing file with the new file. Ensure that there are no extra copies of the file in the C:\Program Files\Altiris\pcA\Web\Bin folder. Finally, open a Command Prompt and run the command "iisreset". The command should return "Internet services successfully restarted".
Note that with this new file, the "Add Users or Groups" console page will initially display the first 100 AD user objects, while the thread which queries AD is still running. Eventually, once all of the AD user and group objects have been returned to the console, it will be possible to scroll down and to search for the object. The number of AD objects will affect the duration of the query. Clicking the scroll bar to the right of the window will show the number of user and group objects that have been retrieved to that point.
AT THIS POINT, CONTACT SYMANTEC TECHNICAL SUPPORT FOR A WORK-AROUND TO ADDING CALLERS TO THE CONSOLE USING MODIFIED COMPONENTS THAT WILL ALLOW THE MANUAL ADDING OF USERS. MENTION KB TECH142550 THIS WORKAROUND IS INCLUDED IN PCANYWHERE SOLUTION 12.6.8 AS DEPLOYED WITH CLIENT MANAGMENT SUITE 7.5 SP1
pcAnywhere Solution version 12.5.x or 12.6.x in an Active Directory (AD) environment
Warning, this patch is only for pcAnywhere Solution 12.5 SP2. Newer releases include the fix.
Symantec.pcA.Web.dll_Jan312011.zip (61.5 KB)
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