Inventory received through a Software Discovery (provided by the Software Management Framework) for Add Remove Programs is incomplete and does not show all entries.
Only the first run of Software Discovery will send the full details. All subsequent runs will only send delta changes, so if the system is pointed to a new NS, if the NS is rebuilt, if the computer record was deleted, or any other situation where the data at the server isn't there from the first send, only partial information will be available.
This issue will be addressed in CMS SP1 as part of Inventory Solution taking over the execution of the Software Discovery.
One way to workaround the issue is to manually go to the Agent computer that is missing the information, delete the cached file found at C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\data\SoftwareCache.xml, and then restart the Agent Service. The next time the Software Discovery is run on this computer, all of the results will be reported to the NS.
Applies To Symantec Management Platform 7.0 SP1 HF2 and earlier Software Management Framework 7.0 SP1 (GA release of CMS)
ID: ETK 1717771
Etrack (Symantec) database
Imported Document Id
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