The issue is the ITA we can’t use it complains about a license issue when we try to utilize the product. It shows that we have the Client Pack installed with 2000 total, but 25000 in use? I’m not sure how that is possible we have less than 2000 clients installed. But I do see from our corporate license the same number 25000 as total, but zero in use.
This is what I’m seeing on the license screen: Issued Licenses Solution Name Total In Use License Expires Status IT Analytics Client Management Pack 2000 25000 12/17/2009 - Exceeded Patch Management Solution for Windows 25000 0 7/29/2009 - Ok
Trial Licenses Solution Name Total In Use License Expires Status IT Analytics Service Management Pack 23 23 2/13/2009 Expired IT Analytics Asset Management Pack 4 4 2/13/2009 Expired
This is the header from our license: Altiris Product License Company : Product : ITAnalyticsClientManagementPack Reg. # : Node Count : 2000 AUP Expires: 12 2009
The license model for ITA works like this... if any of the CMS solutions exceed the license count that ITA is licensed for, it will break.
The license model will be changed for ITA in NS 7, but currently the only way to resolve this is to get temporary licenses for the client. We had to generate extra licenses to the customer to ensure that the CMS count would not exceed the ITA license count.
The licensing model for ITA was changed somewhat in SP1. Now a nag screen will be displayed rather than shut down the product so that the solution will function will licensing is being worked out with your sales representative.
Applies To CMS
Imported Document Id
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