After upgrading to SP2 for RTCI, when going to the RTSM Summary area (View - Real-Time, under Real-Time Consoles | Real-Time System Manager | Summary), the page generates an error message.
The following error is thrown in the Server LOG:
Process: w3wp (7596) Thread ID: 377 Module: w3wp.exe Source: global.asax Description: Unhandled exception. Type=System.MissingMethodException Msg=Method not found: 'System.String Altiris.RTCI.Utilities.NS.NsDbHelper.Db2String(System.Object)'. StackTrace= at Altiris.RTSM.Web.Summary.InitAntiVirusInfo() at Altiris.RTSM.Web.Summary.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
RTCI 7.0 SP2 is not compatible with RTSM 7.0 GA. CMS SP1 will resolve this issue as RTSM 7.0 SP1 does not have this issue.
Upgrade to RTSM 7.0 SP1 (via CMS SP1) to resolve the issue.
Applies To Notification Server 7.0 SP2 Real-Time Console Infrastructure 7.0 SP2 Real-Time System Manager 7.0 GA
Logged in Etrack (Symantec) database
Imported Document Id
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