Situation
Microsoft Exchange Information Store won't start. Application log shows event ID 9564 and 9565
Solution
The Microsoft Exchange Information Service won't start in or out of VERITAS Cluster Server. These error messages are seen in the event log:
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9564
User: N/A
Description: Error 0x3ee starting the Microsoft Exchange Information Store. Failed to init VSERVER.
Event Type: Error
Event Source: MSExchangeIS
Event Category: (40)
Event ID: 9565
User: N/A
Description: Invalid virus scanner configuration. Unable to start virus scanner. Check the following parameter: Library.
The Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan\Enabled should be set to 1 if there is a virus scanning software product installed and 0 if there is not a virus scanner installed.
These errors can occur when a virus scanning product (e.g. GroupShield) has been installed on the first node in a cluster running Exchange and not an any additional nodes. The errors will be seen on the node where you are trying to start the MSExchange IS service. The Registry is replicated from the original node, with the above key set to 1, to any subsequent nodes trying to bring up the Exchange Virtual Server (EVS). If the virus scan software is not installed on the subsequent nodes, the IS will fail.
Resolution
Install the virus scanning software on any subsequent nodes that will host the Exchange Virtual Server.
Additional information
This key can also be set to 1 when AV software has been uninstalled but not removed properly. In that case, setting it to 0 would be correct.
For further information on this issue, see Microsoft Knowledge Base article 323664:
http://support.microsoft.com/default.aspx?scid=kb;en-us;323664
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9564
User: N/A
Description: Error 0x3ee starting the Microsoft Exchange Information Store. Failed to init VSERVER.
Event Type: Error
Event Source: MSExchangeIS
Event Category: (40)
Event ID: 9565
User: N/A
Description: Invalid virus scanner configuration. Unable to start virus scanner. Check the following parameter: Library.
The Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan\Enabled should be set to 1 if there is a virus scanning software product installed and 0 if there is not a virus scanner installed.
These errors can occur when a virus scanning product (e.g. GroupShield) has been installed on the first node in a cluster running Exchange and not an any additional nodes. The errors will be seen on the node where you are trying to start the MSExchange IS service. The Registry is replicated from the original node, with the above key set to 1, to any subsequent nodes trying to bring up the Exchange Virtual Server (EVS). If the virus scan software is not installed on the subsequent nodes, the IS will fail.
Resolution
Install the virus scanning software on any subsequent nodes that will host the Exchange Virtual Server.
Additional information
This key can also be set to 1 when AV software has been uninstalled but not removed properly. In that case, setting it to 0 would be correct.
For further information on this issue, see Microsoft Knowledge Base article 323664:
http://support.microsoft.com/default.aspx?scid=kb;en-us;323664
Imported Document Id
TECH44992
Legacy ID
280395
Terms of use for this information are found in Legal Notices.
