Situation
Error
Solution
Following a reboot of the computer which is managed by Storage Migrator the following two errors may appear:
Error 1064 An exception occurred in the service when handling the control request. (Fig. 1)
Event ID 7023 The Storage Migrator Recall service terminated with the following error: An exception occurred in the service when handling the control request. (Fig. 2)
The errors occur when the system attempts to start the Storage Migrator Recall service on the managed computer. The cause of the errors are due to the fact that the file AvFilter.sys is missing from the managed computer. The file AvFilter.sys should be located in the %drive%\Winnt\System32\drivers directory.
To resolve the errors the following will need to be done:
Copy the file AvFilter.sys from the following location within the HSM computer: %HSM Install Drive%\HSM\Exe and place the file in the following location within the managed computer: %drive%\Winnt\System32\drivers.
Once the file is copied to the managed computer, the managed computer will now need to be rebooted to start the Storage Migrator Recall service
Fig. 1
Fig. 2
The errors occur when the system attempts to start the Storage Migrator Recall service on the managed computer. The cause of the errors are due to the fact that the file AvFilter.sys is missing from the managed computer. The file AvFilter.sys should be located in the %drive%\Winnt\System32\drivers directory.
To resolve the errors the following will need to be done:
Copy the file AvFilter.sys from the following location within the HSM computer: %HSM Install Drive%\HSM\Exe and place the file in the following location within the managed computer: %drive%\Winnt\System32\drivers.
Once the file is copied to the managed computer, the managed computer will now need to be rebooted to start the Storage Migrator Recall service
Fig. 1
Fig. 2
