A virus is detected in the email message or attachment. A central quarantine server is set up for the Symantec SMTP product.
The central quarantine can forward virus infected email files to Symantec directly. This includes any email that may be a false positive, or an infected attachment in a .mes. Symantec Technical support does not recommend directly handling suspected virus infected email file.
For Symantec SMTP product installs that do not use a central quarantine, go to submit samples on the security response Web site for instructions on submitting the file.
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