A Domino server where Symantec Mail Security for Domino (SMSDOM) has crashed and the Notes System Diagnostics (NSD) show the faulting process name: nntask.
Before proceeding, it is very important to locate a file called smspanic.txt in the system.
The file may contain useful information to research in the Symantec Technical Knowledge Base.
Gathering information and data evidence for Symantec Technical Support
When Technical Support is contacted for a crash issue, please have the following information and data evidence ready:
Required: Description of crash
Required: Domino Configuration
Required: Data evidence for Symantec Technical Support
The following data should be collected from each affected Domino server.
OS-Specific logs required
iSeries - OS/400
Please get the job log of the dead NNTASKprocess, using the following commands:
DSPSPLF FILE(QPJOBLOG) JOB(job_number/Usrid/Job_name)
DSPJOB JOB(job_number/Usrid/Job_name) OPTION(*SPLF)
for more information please refer to: http://publib.boulder.ibm.com/infocenter/iadthelp/v6r0/index.jsp?topic=/com.ibm.etools.iseries.rse.doc/tasks/tdspjoblog.htm
When you contact Symantec Technical Support, provide as much specific information as possible.
Your support agent can work with you to transfer your log information to them.
The following IBM documents can help understand NSD files:
Utilities to crash client and server
NNTASK is SMSDOM's main process name.
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