Debug logging can be enabled in IM Manager to retrieve detailed output from the IM Manager services. Debug logging must be enabled for each of the services.
This article describes how to:
Prior to perform any steps, download the attachment debug.zip. Extract the files from the ZIP file.
NOTE for Windows 2008: All scripts must be run from a command prompt that is running as a Local Machine Administrator.
Perform the following steps:
1. Click the Start menu.
2. Right click on Command Prompt and select Run as Administrator.
Turn on Debug Logging
1. Run the file setloglevelhigh.bat.
2. Reboot the server for the settings to take effect. If there are specific services for which troubleshooting is needed then just restart those services (see below for the service to log file mapping).
Turn off Debug Logging
How to Determine IM Manager Current Log File Locations and Names
Change Locations of logs
1. If the server is a Microsoft Live/Office Communications Server then add registry entries by running the following registry file:
2007 R2: Win2K8lcsnet.reg
This adds a specific registry entry for one of the IM Manager LCS/OCS component logfile name.
2. Run the file setlogpath.bat with a parameter of the path where the debug logs should be stored.
For example the following command line stores the logs on the D drive.
Here is an example setting the log path on e:\logs:
3. Reboot the server for the settings to take effect. If there are specific services for which troubleshooting is needed then just restart those services (see below for the service to log file mapping).
Information for LCS/OCS Environments
Sametime Message Injector
Changing the Maximum Log File Size Manually
Rolling Log Files
Log File to Process Mapping
|Process/Service Name||Log File(s)|
|IMLogic Admin Service||IMManageradminservice.log(1..10)|
|Auto Update Service||AutoUpdateService.log(1..10)|
|LC Logging Service||
|LC Filter Service||
|IMLog Message Injector Service||MSGInjectorService.log(1..10)|
|ST Chat Logging||IMManagerSametime.log|
|ST File Transfers||IMManagerSametimeFT.log|
|Sametime Message Injector||IMLogicSametimeMsgInjector.log|
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