This article describes best practices for configuring Symantec Endpoint Protection (SEP) with Terminal Server and Citrix solutions.
The attached white paper
provides information on the best configuration of Symantec Endpoint Protection in Terminal Server and Citrix environments. These recommendations apply to Symantec Endpoint Protection 11 and with minor differences also to Symantec Endpoint Protection 12.1.
In Symantec Endpoint Protection 12.1 some processes have changed on the client:
The start of these multiple instances can be prevented by modifying the registry value for LaunchSmcGui as described in the document. Prevent the process from starting by changing the registry value:
If you are unable to modify the listed registry keys, you can temporarily disable Tamper Protection.
Note: The above registry change will need to be reapplied after a successful upgrade of the client.
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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