For installation of many Symantec products, it is required that the Microsoft Windows Installer service be in an operational state. This also applies to remote installations.
Note: To check if this document describes the computer in question, download and run a 'Check product install requirements' scan with SymHelp.
To start the Windows Installer service
For further troubleshooting of the Windows Installer service, consult your system vendor, or Microsoft.
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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