How to troubleshoot failed LiveUpdate or definition update issues.
Virus definitions are out of date
The following flowchart can be used to help isolate LiveUpdate issues. Further explanation can be found below the chart.
How to clear out corrupted definitions for a Symantec Endpoint Protection Client
LiveUpdate and content troubleshooting for the Symantec Endpoint Protection Manager
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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