You are experiencing problems using the legacy LiveUpdate Administration Utility 1.x (LUAU 1.x) to distribute virus definitions or Symantec product updates.
To resolve the problem, make sure that you have the most current version of LiveUpdate Administration Utility 1.x, using one of the following methods:
Update LiveUpdate Administration Utility from within the software
Manually download and update of LiveUpdate Administration Utility
The following list contains common troubleshooting documents for LiveUpdate Administration Utilty issues. Just click on the document title that best describes the problem.
This article covers the legacy LUAU 1.x tool. For details on the current LiveUpdate Administrator 2.x, please see Gathering logs and troubleshooting data from LiveUpdate Administrator 2.x
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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