You need to enable debug logging on a computer that runs Central Quarantine Server.
You must edit the Windows registry to enable debug logging for QS. The resulting log file is sometimes referred to as "the Avis log" or "the avistrace log." To enable debug logging for Quarantine Server
When you finish troubleshooting, disable debug logging. To disable debug logging for Quarantine Server
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Submit a suspected infected file to Symantec.
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