A knowledge base document shows that a new build (update) is available for the current version of a Symantec product that you installed. The update may solve a problem that you have. You need to know how to obtain the update.
Use the correct option for your situation when you have a known problem that is documented and fixed by an update. Note that any product updates that are not a full product install are posted as patches for all customers on the public
Enterprise Web site.
Platinum customers Product information and new build downloads are available on the Platinum Web site.
Under Product Support, select your product and version from the drop-down menus, and then click Continue.
Under Product Updates, click the link for the product that you want to download.
North American Gold customers If you have Upgrade Insurance, you may opt to receive CDs of new product versions when they become available.
Other builds (updates) are only available through Symantec Technical Support as a solution to a technical problem.
In North America, contact technical support at (800) 927 4017 (5 AM–5 PM, Monday–Friday, Pacific Standard Time). Have your customer ID and upgrade insurance information available. If you have any questions about the status of your Upgrade Insurance, contact
Symantec Enterprise Customer Service.
Gold Customers in other regions Refer to the technical support telephone number that you received when you purchased your product and your maintenance contract. For a list of technical support telephone numbers in other regions, go to the
Symantec Worldwide Corporate Directory Web site.