.cloud Technical and Language Support

.cloud Technical and Language Support

Symantec.cloud operates 24x7x365 support for clients that subscribe to our various security services. The primary language offered on a 24x7x365 basis by Symantec.cloud Global Client Support Center is English.


Endpoint Protection Small Business Edition Customers:
Support for Endpoint Protection Small Business Edition is available through our standard support options. It is not available through the contact options on this page.


Contact us via Chat

You can talk to Symantec.Cloud support agent live via our online chat by logging into the ClientNet portal and selecting Support >Support Ticketing Centre and the clicking on the ChatNow link.

Contact us via ClientNet

You can log into to the ClientNet portal and access our online case management tool that allows you to: 

1. Open, review and add updates to cases
2. Confirm that cases have been resolved to your satisfaction and closed
3. Attach documents to cases where relevant
4. Full visibility of case notes

Contact us by Phone

You can contact our support team on the phone numbers in the table below.

Country

Support Number

Australia 

1 (800) 088 099
+ 61 2 9086 8980

Brazil 

00 55 1147001745 

China 

400 898 3002

Denmark 

+45 3848 7050

EMEA 

+44 (0) 870 850 3014

Germany 

+49 (0)696 6410 336

Hong Kong 

800 901 220
852 6902 1130

India 

000 800001 6406

Japan 

0120 572 580
+81 3 5114 4600

Malaysia 

1 800 807 872

New Zealand 

0800 443 696

Norway 

+47 2257 7779

Philippines 

1 800 111 01739

S. Korea 

00 798 14 800 6906

Singapore 

(800) 120 4415

South Africa 

00 27 214273024

Sweden 

+46 (0)8 5792 9089

Taiwan 

00801 13 6215

UAE 

80004440237

US/Canada

1 (866) 807 6047

The main non-English languages in which we deliver support and the general hours of availability are as follows:

Language

General Hours of Availability
(Mon - Fri)  All times in UTC

 Spanish

6:00 AM – 11:00 PM

 Portuguese

6:00 AM – 11:00 PM

 French

6:00 AM – 11:00 PM

 German 

6:00 AM – 11:00 PM

 Danish

7:30 AM – 3:30 PM

 Norwegian

7:30 AM – 3:30 PM

 Swedish

7:30 AM – 3:30 PM

 Cantonese

1:00AM – 10:00 AM

 Mandarin

1:00AM – 10:00 AM

 Japanese

12:00 AM – 8:30 AM

Download Contacts and Escalations information
 

We provide support in the above and more languages on a commercially reasonable basis*. For after-hours support, you will be automatically routed to one of our worldwide support centres in APJ, EMEA or Americas. Please note that after hours support is provided in English and local languages where available.

 

*We make commercially reasonable efforts to accommodate local language requirements when possible during the normal business hours of our regional support centres; however some products may only be supported in English.