.cloud Technical and Language Support

.cloud Technical Support Details

The Symantec.cloud Global Client Support Center operates 24 hours a day, 7 days a week for clients that subscribe to our various security services. English is the primary language offered on a 24 hours basis.


Endpoint Protection Small Business Edition Customers:
Support for Endpoint Protection Small Business Edition is available through our standard support options. It is not available through the contact options on this page.


Contact us via Chat

Chat live with a Symantec.cloud Support agent by logging on to ClientNet, selecting Support > Support Ticketing Centre, and then clicking ChatNow.

Contact us via ClientNet

Use ClientNet to: 

  • Open, update, and close cases.
  • Confirm that cases have been resolved to your satisfaction.
  • Attach documents to cases.
  • Review case notes.
Contact us by Phone

Contacts and Escalations Information

We provide support in the above and more languages on a commercially reasonable basis*. For after-hours support, you will be automatically routed to one of our worldwide support centres in APJ, EMEA or Americas. Please note that after hours support is provided in English and local languages where available.

*We make commercially reasonable efforts to accommodate local language requirements when possible during the normal business hours of our regional support centres; however some products may only be supported in English.