.cloud Technical and Language Support

.cloud Technical and Language Support

The Symantec.cloud Global Client Support Center operates 24 hours a day, 7 days a week for clients that subscribe to our various security services. English is the primary language offered on a 24 hours basis.


Endpoint Protection Small Business Edition Customers:
Support for Endpoint Protection Small Business Edition is available through our standard support options. It is not available through the contact options on this page.


Contact us via Chat

Chat live with a Symantec.cloud Support agent by logging on to ClientNet, selecting Support > Support Ticketing Centre, and then clicking ChatNow.

Contact us via ClientNet

Use ClientNet to: 

  • Open, update, and close cases.
  • Confirm that cases have been resolved to your satisfaction.
  • Attach documents to cases.
  • Review case notes.
Contact us by Phone

You can contact our support team on the phone numbers in the table below.

Country Support Number
Australia  1 (800) 088 099
+ 61 2 9086 8980
Brazil  00 55 1147001745 
China  400 898 3002
Denmark  +45 3848 7050
EMEA  +44 (0) 870 850 3014
Germany  +49 (0)696 6410 336
Hong Kong  800 901 220
852 6902 1130
India  000 800001 6406
Japan  0120 572 580
+81 3 5114 4600
Malaysia  1 800 807 872
New Zealand  0800 443 696
Norway  +47 2257 7779
Philippines  1 800 111 01739
S. Korea  00 798 14 800 6906
Singapore  (800) 120 4415
South Africa  00 27 214273024
Sweden  +46 (0)8 5730% 9089
Taiwan  00801 13 6215
UAE  80004440237
US/Canada 1 (800) 342-0652

The main non-English languages in which we deliver support and the general hours of availability are as follows:

Language

General Hours of Availability
(Mon - Fri) All times in UTC

Spanish

6:00 AM – 11:00 PM

Portuguese

6:00 AM – 11:00 PM

French

6:00 AM – 11:00 PM

German

6:00 AM – 11:00 PM

Danish

7:30 AM – 3:30 PM

Norwegian

7:30 AM – 3:30 PM

Swedish

7:30 AM – 3:30 PM

Cantonese

1:00AM – 10:00 AM

Mandarin

1:00AM – 10:00 AM

Japanese 12:00 AM – 8:30 AM

Contacts and Escalations Information

We provide support in the above and more languages on a commercially reasonable basis*. For after-hours support, you will be automatically routed to one of our worldwide support centres in APJ, EMEA or Americas. Please note that after hours support is provided in English and local languages where available.

*We make commercially reasonable efforts to accommodate local language requirements when possible during the normal business hours of our regional support centres; however some products may only be supported in English.