Online Portal Resources

Online Portal Resources

See what's new on our online portal and access resources on how to make the most of our online support tools

Getting Started

Downloading Symantec Software

Customers who purchase or renew a Symantec product will receive an order fulfillment email. 

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Activating Symantec Products

Many Symantec products require activation after initial purchase, renewal or upgrading to the latest version. Activation codes (sometimes referred to as “license keys”) vary by product.

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Managing Symantec Software

Now that you have successfully installed your product, we’d like to introduce you to some key resources to help you manage and get the most from your Symantec investment.

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What's New

Now Live: Online Profile & Notification Management

Effective May 17th, when accessing My Account from the universal header you’ll be presented with a new and improve profile experience providing you one centralized location to manage your profile, account and notification preferences.

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May 21st: Account Based Entitlement View

Starting May 21st, we are launching new Entitlement Management capabilities in MySymantec to select groups of users with the goal to have everyone moved across over the coming months. This new feature is available in the ‘My Products’ tab and enables you to view all purchases as well as access your product software and license keys.

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May 31st: Security Advisories moving to Support

Work is underway to migrate the existing Symantec and Network Protection Security Advisories all in one place on the support site. 


Now Live: Managing Support Contact Access and Permissions

Administrators in MySymantec will be able to manage the Support Contacts that have access to their accounts. This new tab lists all contacts associated to the account with assigned access permissions. 

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Now Live: MySymantec Case Detail Simplification, Merging Plan of Action with Next Steps

Effective April 27th 2018, when viewing case details via the MySymantec portal / Cases tab, the Plan of Action object found under the Related tab will be merged with the Next Steps object.

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Diagnostic Tools

SymDiag Download

Learn about and download the Symantec Diagnostic Tool (SymDiag), which helps identify common issues, gathers data for support-assisted troubleshooting, and links to additional support resources.


SymDiag Online

Coming soon is a new diagnostic tool for Network Protection Products.