See what's new on our online portal and access resources on how to make the most of our online support tools
Maintenance has been scheduled for the following customer applications in August.
System limitation starting Thursday 9th August 2018, 9PM PDT ending Sunday 12th August 5PM PDT (No System Outage)
Complete System outage Saturday 11th August
If you have any issues during this time, please contact Customer Support via phone or chat.
Effective June 18th, users will have the ability to export their case list view to .CSV format via the MySymantec Support Portal providing users with additional flexibility when managing their open/closed cases.
We are pleased to announce that the Symantec and Network Protection Security Advisories have now been consolidated onto the Symantec Support site. This change enables you to view, filter and search for Security Advisories all in one place.
Starting May 21st, we are launching new Entitlement Management capabilities in MySymantec to select groups of users with the goal to have everyone moved across over the coming months. This new feature is available in the ‘My Products’ tab and enables you to view all purchases as well as access your product software and license keys.
Effective May 17th, when accessing My Account from the universal header you’ll be presented with a new and improve profile experience providing you one centralized location to manage your profile, account and notification preferences.
Administrators in MySymantec will be able to manage the Support Contacts that have access to their accounts. This new tab lists all contacts associated to the account with assigned access permissions.
Effective April 27th 2018, when viewing case details via the MySymantec portal / Cases tab, the Plan of Action object found under the Related tab will be merged with the Next Steps object.
Learn about and download the Symantec Diagnostic Tool (SymDiag), which helps identify common issues, gathers data for support-assisted troubleshooting, and links to additional support resources.
Coming soon is a new diagnostic tool for Network Protection Products.