Online Portal Resources

Online Portal Resources

See what's new on our online portal and access resources on how to make the most of our online support tools

Getting Started

Cloud Security Products

Safeguard users, information, and workloads across public and private clouds.

Enterprise Security Products

Best-in-class products to secure your endpoint and email infrastructure.

Network Protection Products

Secure cloud, web, and mobile traffic using an advanced proxy architecture.

Support Reference Guide

Important information on the procedures and practices related to obtaining technical support.


Upcoming Maintenance

MySymantec and Licensing Maintenance

Maintenance has been scheduled for the following customer applications in August.

MySymantec

System limitation starting Thursday 9th August 2018, 9PM PDT ending Sunday 12th August 5PM PDT (No System Outage)

  • Products whose support agreements have expired, or will expire during or after this activity will be unavailable for case creation during the maintenance window
  • Cases can still be created via the phone if you experience intermittent issues
  • All other MySymantec functions will be available for existing cases and those products not impacted by this maintenance

Licensing

Complete System outage Saturday 11th August 

  • Symantec Licensing portal will be completely unavailable during this time
  • There will be a delay for Trial customers to receive their keys

If you have any issues during this time, please contact Customer Support via phone or chat.

Contact Support


What's New

Now Live: Case Export Ability on MySymantec

Effective June 18th, users will have the ability to export their case list view to .CSV format via the MySymantec Support Portal providing users with additional flexibility when managing their open/closed cases.

 

Now Live: Security Advisories moving to Support

We are pleased to announce that the Symantec and Network Protection Security Advisories have now been consolidated onto the Symantec Support site. This change enables you to view, filter and search for Security Advisories all in one place.

Take Me There

 

Starting May 21st: Account Based Entitlement View

Starting May 21st, we are launching new Entitlement Management capabilities in MySymantec to select groups of users with the goal to have everyone moved across over the coming months. This new feature is available in the ‘My Products’ tab and enables you to view all purchases as well as access your product software and license keys.

Show Me MoreVideo Overview

 

 

Now Live: Online Profile & Notification Management

Effective May 17th, when accessing My Account from the universal header you’ll be presented with a new and improve profile experience providing you one centralized location to manage your profile, account and notification preferences.

Show Me MoreVideo Overview

Now Live: Managing Support Contact Access and Permissions

Administrators in MySymantec will be able to manage the Support Contacts that have access to their accounts. This new tab lists all contacts associated to the account with assigned access permissions. 

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Now Live: MySymantec Case Detail Simplification, Merging Plan of Action with Next Steps

Effective April 27th 2018, when viewing case details via the MySymantec portal / Cases tab, the Plan of Action object found under the Related tab will be merged with the Next Steps object.

Show Me More

 


Diagnostic Tools

SymDiag Download

Learn about and download the Symantec Diagnostic Tool (SymDiag), which helps identify common issues, gathers data for support-assisted troubleshooting, and links to additional support resources.

 

SymDiag Online

Coming soon is a new diagnostic tool for Network Protection Products.