Symantec customers with active support or maintenance contracts must identify named technical contacts that will engage with Symantec Technical Support on case issues.
A named technical contact will represent your organization by working with Symantec Technical Support engineers to configure, maintain and safeguard your environment.
The number of named technical contacts associated with your support or maintenance contract will vary based on your support level.
If your organization has already reached the limit of named technical contacts for a Symantec product, you may purchase additional named contacts by contacting your Symantec reseller.
To find out more about Symantec Contracts, Visit our Support & Maintenance Services