When you submit your search, a progress bar is displayed while the search runs. When the search completes, the page displays a list of entries that match your search criteria. You can sort the results once all of the results are returned by clicking on a column heading of your choice. The results list remains available in the portal for 24 hours or until you submit a new search. Your search criteria also remain on screen when your results are displayed so that you can refine your search if necessary.
The Email Track and Trace tool searches across multiple datacenters and can display up to 1,000 results from each datacenter. However, if more than 1,000 results are found, we recommend that you refine your search criteria.
As well as viewing your search results on screen, you can also send them in CSV format to an email address.
If an email was sent to multiple recipients, each instance of the email is shown in the search results list.
The following table shows the information that is displayed in the results list.
Table: Email Track and Trace results list
The icon to the left of the subject field shows whether the email is inbound to your domain or outbound from your domain.
The subject line of the email.
The email address of the intended recipient.
The email address of the sender.
If the email was accepted into the infrastructure, this column displays a check mark icon and the date and time that the email was received.
Any email that is not accepted into the infrastructure is listed as rejected because the address is not registered. The infrastructure rejects all emails that are sent to addresses that are not on your organization's valid address list. Therefore, to avoid an email being rejected, ensure that your Address Registration address list is always up to date.
If the email was delivered to the recipient's network, the date and time of delivery are displayed along with a check mark icon.
In some circumstances, the email appears as delivered to the recipient's network, but may not have reached the intended recipient. Typically, the recipient organization's email security policies for inbound email are the reason for an email not reaching an intended recipient.
If the email was not delivered to the recipient's network, it could be for one of the following reasons:
Not delivered - The email was not delivered into the recipient's network. One of the Email Services may have intercepted it, or the email was not accepted into the Email Services infrastructure in the first place.
Pending information - The complete log for the email is not available yet. Typically, an email is searchable within 15 minutes of entering the infrastructure. Try your search again in a short while.
Retrying delivery - The email is in the process of being sent. An email enters a retry schedule if it cannot be delivered immediately.
Delivery failed - We tried to deliver the email, but were unsuccessful. The delivery failure may be due to a connection problem between our infrastructure and the recipient's network.
Which of the Email Services that the email has triggered during processing.