Viewing email delivery details in Email Track and Trace
When you submit an Email Track and Trace search, a list of results is displayed on screen. To view detailed information about a specific email, click on the associated item in the results list.
To view full delivery information
Select > .
Enter your search criteria and submit your search.
When you have received your search results, click on the required entry in the results list.
A pop-up window displays the delivery details in the Summary tab.
One of the following main delivery status messages is displayed at the top of the page:
- The email was delivered to the recipient's network.
Note: |
In some circumstances, the email appears as delivered to the recipient's network, but may not have reached the intended recipient. Typically, the recipient organization's email security policies for inbound email are the reason for an email not reaching an intended recipient. |
- The email was not delivered to the recipient's network. One of the Email Services may have intercepted it, or the email was not accepted into the Email Services infrastructure in the first place.
- The complete log for the email is not available yet. Typically, an email is searchable within 15 minutes of entering the infrastructure. Try your search again in a short while.
- The email is in the process of being sent. An email enters a retry schedule if it cannot be delivered immediately.
- We tried to deliver the email, but were unsuccessful. The delivery failure may be due to a connection problem between our infrastructure and the recipient's network.
The following information is provided in the Summary page:
Click on the Attachments tab for information about any email attachment.
You cannot open the Attachments tab if the email did not have an attachment. If the email has an associated attachment, the attachment's name is displayed along with its MD5 checksum value.
Click on the Log View tab for detailed connection information.
Detailed connection information is displayed in chronological order according to dates and times in GMT.
See Viewing Email Track and Trace search results
See About Email Track and Trace
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