How to collect diagnostic information for the SEP Linux client
The SEP Linux installation includes a diagnostic script, to be run with administrative privileges:
cd /opt/Symantec/symantec_antivirus/ sudo ./sadiag.sh (sudo bash ./sadiag.sh)*
or # to collect additional debugging information for Java LiveUpdate issues. There will be a delay while LiveUpdate runs: sudo ./sadiag.sh -j (sudo bash ./sadiag.sh -j)*
[admin@wyvern symantec_antivirus]$ cd /opt/Symantec/symantec_antivirus/
[admin@wyvern symantec_antivirus]$ sudo ./sadiag.sh
[sudo] password for admin:
sadiag.sh - Shell Antivirus DIAGnostic script
v.0.066 - 2007-FEB-20
Please wait while your data is gathered...
11:05:33 Detecting operating system...
11:05:33 Detecting system resources...
11:05:33 Detecting network resources...
11:05:33 Detecting software environment...
11:05:34 Detecting Symantec shared resources...
11:05:41 Performing JavaLiveUpdate diagnostics...
11:05:41 Detecting Symantec security products...
11:05:47 Gathering bulk data...
Collecting install logs for SAVFL...
cp: cannot stat `/root/sav*.log': No such file or directory
cp: cannot stat `/root/sav*.log.*': No such file or directory
Collecting debug logs for SAVFL...
Collecting liveupdate logs for SAVFL...
Collecting configuration files for SAVFL...
generate core file for smcd
Execution of sadiag is complete. Please send For_Symantec_wyvern.galaxy.test_2015-Apr-30_11_05_54.tar.bz2 to your technician.
A report file (For_Symantec_hostname.domain_YYYY-Month-dd_HH_mm_ss.tar.bz2) is generated in the same directory where sadiag is run, and this report can be sent to Symantec as part of a support request.
You may receive "cannot stat" error messages for files that are not present (e.g. log filenames for previous versions of the Symantec product)---this is normal.
The "All running processes" listed in the sadiag.txt is rather limited; you can obtain a more detailed report by running the Linux ps command seperately. For example, to obtain a detailed list of all running processes by precentage CPU usage sorted in descending order: sudo ps aux --sort=-pcpu