Respond to the prompt to Select what type of problem you are experiencing by selecting one of the three choices from the list:
Problems receiving mail
Problems sending email
Problems receiving too much spam
Respond to the question Which recipients are affected/Who is having this problem by selecting one of the three choices from the list:
Only one of my addresses
Only one of my domains
My whole organization
Depending on your responses to the questions in the previous steps, further prompts and questions may be displayed in order to gather complete information. Respond to any additional prompts by specifying the problematic address or domain, or the domain and address of the recipient or sender who is experiencing issues.
Specify whether to receive your results on screen or by email. If you select email, enter the email address to which you want the results to be sent.
Click Run checks.
If you elect to have results sent via email, then no further information is displayed on the screen after you click the Run checks button. Instead, the results of the checks are sent to the specified email address.